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Mark Pollard - Before

BEFORE

Mark Pollard - After

AFTER

Mark Pollard

  • 4,600 Grafts—DHI
  • 9 months post-op
  • From UK

I think it was a really professional and luxurious experience, relative to other experiences I have heard about, including experiences people talked to me about when I was in İstanbul.

Mark Pollard

4,600 Graft Hair Transplant Before After

Estenove was the perfect fit for Mark. He knew he was in good hands with a clinic that understands the importance of both appearance and professionalism, especially for someone in his line of work.

Mark’s procedure involved a mix of 4,600 grafts using both FUE (Follicular Unit Extraction) and DHI (Direct Hair Implantation) techniques. This combination ensured a precise extraction and flawless implantation, giving Mark a natural and full look. From start to finish, Mark was impressed with the professionalism of the Estenove team. His care throughout the process was exceptional, and their aftercare support made a real difference in his recovery. With their guidance, Mark’s hair grew back thicker, fuller, and more natural-looking. Now, he’s thrilled with the results and feels more confident than ever. His appearance is exactly what he hoped for, and it’s made a huge difference in his life.

How has his life changed after the hair transplant?

Estenove Success Program

Interview with Mark Pollard

Interview with
Mark Pollard

I found the whole experience very professional and even luxurious compared to what I’ve heard from others. I happened to be traveling through Istanbul for events in Georgia and Bulgaria. I had seen some of your videos on TikTok months before, and since Turkey is well known for hair transplants, I thought, “Why not?” I did some research on Reddit, Google, and YouTube, and everything looked professional, so I decided to go for it. The doctors were professional, and my host and the entire team were great. I think you have a really good system in place, and I’ve already recommended 20-30 people to you!

As a guy, you probably have two types of reactions—one is being hesitant, and the other is just accepting hair loss. I wasn’t sure if I’d talk about it publicly, but while I was in Istanbul doing events for Nike, the Estenove team tried to reach me through my colleagues. At first, I felt a little embarrassed, but then I thought, “Why not just be open about it?” Since then, I talk about it a lot. Surprisingly, I’ve had very positive reactions from both men and women. Some younger women even told me they appreciated me being open about it, as they go through cosmetic changes too, like Botox in their early 30s. Even in Istanbul, locals who’ve had transplants would recognize it and talk to me about it—especially in restaurants. Everyone has been supportive except for maybe one weird comment from some teenagers. Even online, the response has been overwhelmingly positive!

I happened to be in the region for an event in Georgia and some work in Bulgaria, so I had to fly through Istanbul. A few months before my trip, I came across some TikTok and Instagram posts about hair transplants in Turkey. I thought, ‘I’ll be in Istanbul, and Turkey is well-known for hair transplants, especially for its high quality results.’ After seeing the content, which looked professional, I did some research on Reddit, Google, and YouTube. After that, I decided to go ahead and get a hair transplant in Turkey.

I’ve thought a lot about this, especially since I work in advertising and customer experience design. Your aftercare team was very professional, though we had a couple of minor misunderstandings—which is normal since I don’t speak Turkish, and they were communicating in English. Overall, everything was well-structured, and even though some parts of the process might be staged, it felt very natural and supportive.

Absolutely! The WhatsApp group made a huge difference in ensuring everything was on track. Not many companies offer this level of support. The ability to reach out anytime and get a response helped reduce anxiety—especially in the post-transplant phase, when people naturally worry about things like shedding and hair regrowth.

Yes! I could tell that you put a lot of thought into the customer experience. It feels like someone has mapped out the entire patient journey, focusing on key moments of anxiety—like when people start wondering, “Am I doing this right?”, “Is this going to work?”, “Why is my hair falling out?” Compared to most healthcare companies, let alone hair transplant providers, I feel like Estenove really understands what patients need.

I talk about this publicly a lot, and the reactions I’ve received from both women and men have been very positive. Many women, who are often concerned about aging and treatments like Botox, have reached out to me, saying, ‘I appreciate you talking about hair transplants as a form of cosmetic surgery.’ I’ve had many encouraging conversations about it, and overall, the feedback has been really supportive.

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